2011 was a formative year for CRM, with the expansion and growing sophistication of cloud-based, mobile, digital social and customer-experience-based technologies. Use this listing of CRM vendors to help select the right vendor for your organization's needs.
Consulting and system integration companies assist in developing business intelligence solutions. Buyers of BI services expect broad support of information management and information analysis strategies. We profile 21 leading companies.
Technology-enabled consumers are gaining marketplace influence. These consumers offer manufacturers of consumer goods a highly valuable audience with which to engage, build relationships and improve top-line revenue results. We offer a model to help guide the engagement process.
This white paper by David Sonnen, senior analyst and geospatial expert, IDC (2010), examines the roles geographic data and analytics can play across functions like actuary, underwriting, marketing and regulatory compliance. It also looks at the role of geographic business intelligence (GBI) technology and data from Teradata and CoreLogic in this strategically important market.